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Products and Services
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General Information

Durable Medical Equipment is equipment you can use in your home to make your life easier.  Some items that are considered Durable Medical Equipment are:

  • Hospital Beds
  • Patient Lifts / Hoyer Lifts
  • Lift Chairs
  • Blood Glucose Monitors
  • Bath Safety Equipment

Brands / Manufacturers

Hospital Beds - Invacare
Patient Lifts - Invacare
Lift Chairs - Pride Mobility
Bath Safety Equipment - Invacare, Nova Ortho-Med, DuroMed Industries

Educational Info:

Hospital Beds

Coverage Criteria

To be eligible for a Hospital Bed, you must meet one or more of the following criteria:

  1. You require positioning of the body in ways not feasible with an ordinary bed due to a medical condition which is expected to last at least one month.
  2. You require positioning of the body in ways not feasible with an ordinary bed to alleviate pain.
  3. You require the head of the bed to be elevated more than 30 degrees most of the time due to congestive heart failure, chronic pulmonary disease, or problems with aspiration.  Other supports must have been determined ineffective.
  4. You require traction equipment, which can only be attached to a hospital bed; OR
  5. You require frequent changes in body position and/or have an immediate need for a change in body position.

Documentation Required

  1. Detailed Written Order from your treating physician
  2. Medical records documenting your condition and treatment plan

Medicare Links

Policy / LCD

Article

Patient Lifts / Hoyer Lifts

Coverage Criteria

To be eligible for a Patient Lift, you must meet both of the following criteria:

  1. You cannot transfer between a bed and a chair/wheelchair/commode without the assistance of more than one person, AND
  2. Without the use of a lift, you would be confined to the bed.

Documentation Required

  1. Detailed Written Order from your treating physician
  2. Medical records documenting your condition and treatment plan

Medicare Links

Policy / LCD

Article

Lift Chairs

For Medicare coverage, you should know that only the actual lifting mechanism is covered.  The actual chair is considered to be furniture, not medical equipment, and is not covered by Medicare.  You will be required to pay for furniture portion of the chair, in addition to the 20% co-insurance for the lifting mechanism.

Coverage Criteria

To be eligible for a Lift Chair, you must meet ALL the following criteria:

  • You must have severe arthritis of the hip or knee or have a severe neuromuscular disease.
  • The seat lift mechanism must be a part of the physician's course of treatment and be prescribed to effect improvement, or arrest or retard deterioration in the patient's condition.
  • You must be completely incapable of standing up from a regular armchair or any chair in their home. (The fact that a patient has difficulty or is even incapable of getting up from a chair, particularly a low chair, is not sufficient justification for a seat lift mechanism. Almost all patients who are capable of ambulating can get out of an ordinary chair if the seat height is appropriate and the chair has arms); AND
  • Once standing, you must have the ability to ambulate.

Documentation Requirements

  1. Detailed Written Order from your treating physician
  2. Certificate of Medical Necessity
  3. Medical records documenting your condition and treatment plan

Medicare Links

Policy / LCD

Article

CMN

Bath Safety Equipment

We carry many styles and brands of Bath Safety Equipment.  We will work with you to determine the best product to meet your needs.  We have the following items in stock for you to view in our showroom:

  • Bath Seats and Stools
  • Raised Toilet Seats
  • Grab Bars
  • Toilet Safety Rails
  • Toilet Seat Cushions
  • Non-Skid Bath Mats
  • Bath Transfer Benches

Medicare considers most bath safety equipment a convenience item and not used to treat a medical condition.  You can view a list of Non-Covered Items by clicking here.

Medicare Links to Non-Covered Items

FAQs

Q: My doctor wrote me a prescription for an item.  Why do you need more documentation?

A: Your doctor has evaluated your condition and prescribed an item of Durable Medical Equipment that he or she believes would be beneficial to treating or managing your condition.  Most of the time a prescription is not considered sufficient by most insurers to determine the medical necessity of that particular item.  Equipment suppliers are required to maintain documentation in our files regarding your specific medical condition and subsequent medical necessity.  We will review the available documentation to ensure that all applicable criteria have been met and that your equipment will be covered by your insurance.

Q: My doctor wrote me a prescription for a shower chair.  Why won't Medicare cover it?

A: Medicare considers a shower chair a convenience item, and not used for the treatment of a specific condition.  Medicare has a list of items that it does not cover.  You can view this list by clicking here.

Q: How soon can I have the equipment delivered?

A: After Relieve Medical Supply has received and reviewed any required documentation, we can schedule a delivery time.  This process can take some time to receive the necessary information from your doctor, verify your insurance and determine the best product that will meet your needs.  We will be in contact with you throughout the entire process so that you are well informed.

Q: How do I know if my insurance will cover the equipment?

A: We will happily verify your insurance coverage for a specific piece of equipment.  Please remember that your insurance will not guarantee that your claim will be paid.  If your insurance denies payment for an item, you must accept the financial responsibility for the item.

Q: How much will I have to pay?

A: We will verify your co-insurance amount, if any, while we verify your insurance eligibility.  We will let you know an estimate of the portion you may be responsible for.  Your co-insurance amount will be due at the time you receive the item.

Q: Why am I required to rent certain items for 13 months? I just want to purchase it.

A: Medicare and other insurers dictate whether an item of Durable Medical Equipment item is a "capped rental item" or an item that can be purchased up front.  We will verify with your insurance if they require the item that you are requesting be rented or purchased.

Q: What is your Return Policy?

A: A copy of our Return Policy can be viewed by clicking here.

Contact

Information

11490 Hanson Blvd. N.W.
Coon Rapids, MN 55433
Map & Directions »

Contact No. 763-780-3002
Fax No. 763-780-3008
Email info@relievemedical.com
Business Hours:
Mon - Fri    9am - 5:30pm
Sat & Sun    Closed
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