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Products and Services
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General Information

Relieve Medical Supply is a full line medical supply provider.  We can provide Urological, Ostomy, Wound Care, Enteral Nutrition, and Diabetic supplies.  We stock a wide variety of these supplies in our showroom; however, if we don't have an item in stock, we are able to special order almost any item you need.  We offer a delivery service within the Twin Cities Metro Area, or you can pick up your order in our store.

Please contact us to see if we have your supplies in stock or if we may be of assistance in any other way.

Brands / Manufacturers

We carry items by the following manufacturers.  We are also able to special order products by other manufacturers if you require a specific item.

Educational Info:

Urological Supplies

Coverage Criteria

Urinary catheters and external urinary collection devices are covered to drain or collect urine for a patient who has permanent urinary incontinence or permanent urinary retention. Permanent urinary retention is defined as retention that is not expected to be medically or surgically corrected in that patient within 3 months.

Documentation Requirements

  1. Detailed Written Order from your treating physician
  2. Medical Records documenting your condition and treatment plan

Medicare Links

Policy / LCD

Article

Ostomy Supplies

Coverage Criteria

The quantity of ostomy supplies needed by a patient is determined primarily by the type of ostomy, its location, its construction, and the condition of the skin surface surrounding the stoma. There will be variation according to individual patient need and their needs may vary over time.

Documentation Requirements

  1. Detailed Written Order from your treating physician
  2. Medical records documenting your condition and treatment plan

Medicare Links

Policy / LCD

Article

Incontinence Supplies

Incontinence supplies such as briefs, underpads, or pull up disposable underwear are not covered by Medicare.  Most other private insurers will also not cover incontinence supplies.  In some circumstances they may be covered under Minnesota Medical Assistance.

Coverage Criteria - under MN Medical Assistance only

  1. You must have a diagnosis of an underlying medical condition that involves loss of bladder or bowel control for briefs, pull-on disposable underwear, guards, shields, pads or liners.
  2. You must be ambulatory or toilet training for pull-on disposable underwear.  Pull-on underwear is appropriate for individuals who have light or infrequent incontinence or for individuals who are toilet training.

Non-Covered Items/Services:

Bed Wetting Alarms, disposable wipes/washcloths, reusable bed or chair pads, reusable incontinence garments, including pants to wear with disposable pads, purchase of cloth diapers.

If you have any questions regarding your coverage for Incontinence supplies, please contact us.

Wound Care / Surgical Dressings

We carry many different styles and sizes of wound care supplies.  Many insurance companies require a wound care plan documented by your doctor in order for wound care supplies to be covered.  We will be happy to work with your care team and your insurance company to make sure that your supplies will be covered.

If we do not stock a particular item that you require, we will be happy to special order it for you.  Please contact us with any questions you may have regarding the products you need or your insurance coverage.

Medicare Links

Policy/LCD

Article

Blood Glucose Monitors

Coverage Criteria

To be eligible for a Blood Glucose Monitor and supplies, you must meet ALL of the following criteria:

  1. You have diabetes (ICD-9 codes 249.00-250.93) which is being treated by a physician.
  2. The glucose monitor and related accessories and supplies have been ordered by the physician who is treating the patient's diabetes and the treating physician maintains records reflecting the care provided including, but not limited to, evidence that the prescribed frequency of testing is reasonable and necessary.
  3. The patient (or the patient's caregiver) has successfully completed training or is scheduled to begin training in the use of the monitor, test strips, and lancing devices.
  4. The patient (or the patient's caregiver) is capable of using the test results to assure the patient's appropriate glycemic control.
  5. The device is designed for home use.

Documentation Requirements

  1. Detailed Written Order from your treating physician
  2. The prescribed frequency of testing must be documented on your prescription.
  3. Medical records documenting your condition and treatment plan
  4. Testing Logs documenting your actual use of the supplies provided

Medicare Links

Policy / LCD

Article

FAQs

Q: My doctor wrote me a prescription for an item. Why do you need more documentation?

A: Your doctor has evaluated your condition and prescribed a medical supply item that he or she believes would be beneficial to treating or managing your condition. Most of the time a prescription is not considered sufficient by most insurers to determine the medical necessity of that particular item. Medical supply stores are required to maintain documentation in our files regarding your specific medical condition and subsequent medical necessity. We will review the available documentation to ensure that all applicable criteria have been met and that your supplies will be covered by your insurance.

Q: How soon can I have the supplies? Do you deliver?

A: After Relieve Medical Supply has received and reviewed any required documentation, we can order your supplies (if necessary). Most supplies can be picked up in our store. If you require delivery, there may be a separate charge.

Q: How do I know if my insurance will cover the supplies that my doctor ordered?

A: We will happily verify your insurance coverage for the supplies you need. Please remember that your insurance will not guarantee that your claim will be paid. If your insurance denies payment for an item, you must accept the financial responsibility for the item.

Q: How much will I have to pay?

A: We will verify your co-insurance amount, if any, while we verify your insurance eligibility. We will let you know an estimate of the portion you may be responsible for. Your co-insurance amount will be due at the time you receive the item.

Q: What is your Return Policy?
A: A copy of our Return Policy can be viewed by clicking here.
Q: I like a certain brand. Can I receive the brand I prefer?

A: We can order almost any brand of supply that you request. However, there may be an additional cost that would be your responsibility, depending on your insurance coverage.

Contact

Information

11490 Hanson Blvd. N.W.
Coon Rapids, MN 55433
Map & Directions »

Contact No. 763-780-3002
Fax No. 763-780-3008
Email info@relievemedical.com
Business Hours:
Mon - Fri    9am - 5:30pm
Sat & Sun    Closed
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