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Products and Services
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General Information

Relieve Medical Supply carries a full range of mobility equipment.  We have a large selection in stock in our showroom.  We can also order customized items directly from the manufacturer that are built to your specifications.

Educational Info:

Canes / Crutches

Canes and Crutches are covered if the following criteria are met:

  1. You have a mobility limitation that significantly impairs his/her ability to participate in one or more mobility-related activities, such as toileting, feeding, dressing, grooming, and bathing.
  2. You are safely able to use a cane or crutch.
  3. The mobility impairment can be significantly resolved with the use of a cane or a crutch.

Documentation

  1. Detailed written order from your treating physician

Walkers / Rollators

Walkers and Rollators are covered if the following criteria are met:

  1. You have a significant mobility limitation that impairs your ability to participate in one or more mobility-related activities, such as toileting, feeding, dressing, grooming, and bathing.
    1. A mobility limitation is one that.
      1. Prevents the patient from accomplishing the MRADL entirely, or
      2. Places the patient at reasonably determined heightened risk of morbidity or mortality secondary to the attempts to perform the MRADL, or
      3. Prevents the patient from completing the MRADL within a reasonable time frame.
  2. You are able to safely use the walker.
  3. The functional mobility deficit can be sufficiently resolved with the use of a walker.

Documentation Requirements

  1. Detailed written order from your treating physician
  2. Medical records documenting your condition and treatment plan

Medicare Links

Policy / LCD

Article

Manual Wheelchairs

Manual Wheelchairs are covered by most payors for patients who have a mobility-related impairment.  Wheelchairs are typically provided for use inside the home/residence.  If a wheelchair will be primarily used outside the home in the community, the wheelchair will be denied as not medically necessary.

Medicare requires that all manual wheelchairs are billed through the 13 month capped rental process.  After the end of the 13 months, the wheelchair will become your property and the ownership title will be transferred to you.  In order for Medicare to pay for a wheelchair, you must meet the following criteria:

  1. You have a mobility limitation that significantly impairs your ability to participate in one or more mobility-related activities of daily living (MRADLs) such as toileting, feeding, dressing, grooming, and bathing in customary locations in the home.
    A mobility limitation is one that:
    1. Prevents the patient from accomplishing an MRADL entirely
    2. Places the patient at reasonably determined heightened risk of morbidity or mortality secondary to the attempts to perform an MRADL; OR
    3. Prevents the patient from completing an MRADL within a reasonable time frame.
  2. Your mobility limitation cannot be sufficiently resolved by the use of an appropriately fitted cane or walker.
  3. Your home provides adequate access between rooms, maneuvering space, and surfaces for use of the manual wheelchair that is provided.
  4. The use of a manual wheelchair will significantly improve your ability to participate in MRADLs and you will use it on a regular basis in the home.
  5. You have not expressed an unwillingness to use the wheelchair in the home.

You must also meet one of the following criteria:

  1. You have sufficient upper extremity function and other physical and mental capabilities needed to safely self-propel the manual wheelchair that is provided in the home during a typical day.
  2. Limitations of strength, endurance, range of motion, or coordination, presence of pain, or deformity or absence of one or both upper extremities are relevant to the assessment of upper extremity function.
  3. You have a caregiver who is available, willing, and able to provide assistance with the wheelchair.

Documentation Requirements

  1. Detailed written order from your treating physician
  2. Certificate of Medical Necessity
  3. Medical records detailing your condition and treatment plan
  4. Home assessment showing that you can maneuver the wheelchair in your home

Medicare Links

Policy / LCD

Article

Scooters

Scooters, also called Power Operated Vehicles, are covered by many insurers including Medicare.  Like other medical equipment, we must have documentation that a scooter is medically necessary for the management and treatment of your condition.  There are strict documentation requirements for suppliers to provide a scooter.  We will partner with your physician(s) to be sure that we can provide you the equipment that will meet your needs.

Medicare requires that the scooter be required for you to move around inside your home.  If the scooter is primarily for use outside of your home, it will not be covered.

A scooter or power operated vehicle is covered if:

  1. You have a mobility limitation that significantly impairs your ability to participate in one or more mobility-related activities of daily living (MRADLs) such as toileting, feeding, dressing, grooming, and bathing in customary locations in the home. A mobility limitation is one that:
    1. Prevents you from accomplishing an MRADL entirely
    2. Places you at a reasonably determined heightened risk of morbidity or mortality secondary to the attempts to perform an MRADL; OR
    3. Prevents you from completing an MRADL within a reasonable time frame.
  2. Your mobility limitation cannot be sufficiently and safely resolved by the use of an appropriately fitted cane or walker.
  3. You do not have sufficient upper extremity function to self-propel an optimally-configured manual wheelchair in the home to perform MRADLs during a typical day.
    1. Limitations of strength, endurance, range of motion, or coordination, presence of pain, or deformity or absence of one or both upper extremities are relevant to the assessment of upper extremity function.
    2. An optimally-configured manual wheelchair is one with an appropriate wheelbase, device weight, seating options, and other appropriate non-powered accessories.
  4. You are able to:
    1. Safely transfer to and from a POV,
    2. Operate the tiller steering system; AND
    3. Maintain postural stability and position while operating the POV in the home.
  1. Your mental capabilities (e.g., cognition, judgment) and physical capabilities (e.g., vision) are sufficient for safe mobility using a POV in the home.
  2. Your home provides adequate access between rooms, maneuvering space, and surfaces for the operation of the POV that is provided.
  3. Your weight is appropriate for the weight capacity of the POV that is provided.
  4. Use of a POV will significantly improve your ability to participate in MRADLs and you will use it in the home.
  5. You have not expressed an unwillingness to use a POV in the home.

Documentation Requirements

  1. Detailed written order from your treating physician
  2. Medical records detailing your condition and treatment plan
  3. Detailed notes from your face-to-face mobility evaluation
  4. Certificate of Medical Necessity
  5. Home assessment

Medicare Links

Policy / LCD

Article

Power Wheelchairs

Power Wheelchairs are covered by many insurers including Medicare.  Like other medical equipment, we must have documentation that a power wheelchair is medically necessary for the management and treatment of your condition.  There are strict documentation requirements for suppliers to provide a power wheelchair.  We will partner with your physician(s) to be sure that we can provide you the equipment that will meet your needs.

Medicare requires that the power wheelchair be required for you to move around inside your home.  If the power wheelchair is primarily for use outside of your home, it will not be covered.

A power wheelchair is covered if:

  1. You have a mobility limitation that significantly impairs your ability to participate in one or more mobility-related activities of daily living (MRADLs) such as toileting, feeding, dressing, grooming, and bathing in customary locations in the home. A mobility limitation is one that:
    1. Prevents you from accomplishing an MRADL entirely
    2. Places you at a reasonably determined heightened risk of morbidity or mortality secondary to the attempts to perform an MRADL; OR
    3. Prevents you from completing an MRADL within a reasonable time frame.
  2. Your mobility limitation cannot be sufficiently and safely resolved by the use of an appropriately fitted cane or walker.
  3. You do not have sufficient upper extremity function to self-propel an optimally-configured manual wheelchair in the home to perform MRADLs during a typical day.
    1. Limitations of strength, endurance, range of motion, or coordination, presence of pain, or deformity or absence of one or both upper extremities are relevant to the assessment of upper extremity function.
    2. An optimally-configured manual wheelchair is one with an appropriate wheelbase, device weight, seating options, and other appropriate non-powered accessories.
  4. You have the mental and physical capabilities to safely operate the power wheelchair that is provided; OR
  5. If you are unable to safely operate the power wheelchair, you have a caregiver who is unable to adequately propel an optimally configured manual wheelchair, but is available, willing, and able to safely operate the power wheelchair that is provided.
  6. Your weight is appropriate for the weight capacity of the power wheelchair that is provided.
  7. Your home provides adequate access between rooms, maneuvering space, and surfaces for the operation of the power wheelchair that is provided.
  8. Use of a power wheelchair will significantly improve your ability to participate in MRADLs and you will use it in the home. If you have severe cognitive and/or physical impairments, participation in MRADLs may require the assistance of a caregiver.
  9. You have not expressed an unwillingness to use a power wheelchair in your home.

Documentation Requirements

  1. Detailed written order from your treating physician
  2. Medical records detailing your condition and treatment plan
  3. Detailed notes from your face-to-face mobility evaluation
  4. Certificate of Medical Necessity
  5. Home assessment

Medicare Links

Policy / LCD

Article

FAQs


Q: I have a prescription for a wheelchair. How do I get one?

A: We have a wide variety of manufacturers to choose from. You can either purchase a wheelchair, or in many cases we can bill your insurance. We also have short term rental wheelchairs available.

Q: What documents to need to have my wheelchair covered by my insurance?

A: We need the following documents to determine your medical necessity for a wheelchair: a valid prescription, medical records and a Certificate of Medical Necessity. We will contact your doctor on your behalf to obtain these documents. We will thoroughly review your records to make sure that you meet all the required coverage criteria.

Q: I need replacement parts for my wheelchair. Can you order them?

A: In most cases, yes. We will need to know the manufacturer and the model number of your chair. If your chair has a serial number, please provide that information as well. We can then order the appropriate parts you need.

Q: Do I need a prescription to buy replacement parts?

A: Most often you do not need a prescription to purchase replacement parts.

Q: Can you bill my insurance for replacement parts?

A: In most cases, we can bill your insurance plan for replacement parts. We will need to have a valid prescription from your physician in order to submit the claim.

Q: Can you repair my wheelchair?

A: Relieve Medical Supply can have a technician assess your wheelchair for any needed repairs. There may be a charge for this assessment and any parts that will need to be ordered.

Contact

Information

11490 Hanson Blvd. N.W.
Coon Rapids, MN 55433
Map & Directions »

Contact No. 763-780-3002
Fax No. 763-780-3008
Email info@relievemedical.com
Business Hours:
Mon - Fri    9am - 5:30pm
Sat & Sun    Closed
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